Privacy Policy

Last Updated: June 2026

1. Introduction

Travel Organisers is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our website, make a booking, contact us, subscribe to marketing communications or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR), and other applicable legislation.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Travel Organisers is a trading name of Travelcorp Midlands Ltd.

Travelcorp Midlands Ltd is registered in England and Wales under company number 12002185.

Registered Office:

2 High Street
Studley
England
B80 7HJ

Travelcorp Midlands Ltd acts as an authorised agent of Alfendo Ltd (ATOL 4110) for certain ATOL-protected travel arrangements.

Throughout this Privacy Policy, references to "Travel Organisers", "Travelcorp Midlands", "we", "us" and "our" refer to Travelcorp Midlands Ltd.

If you have any questions regarding this Privacy Policy or our handling of personal data, please contact us at:

Email: privacy@travelorganisers.co.uk

3. Data Controller

For the purposes of UK GDPR and the Data Protection Act 2018, Travelcorp Midlands Ltd is the Data Controller of the personal data collected through our website, booking systems and customer service channels.

4. Information We Collect

We may collect and process the following categories of personal information:

Identity Information

• Full name
• Date of birth
• Nationality
• Gender (where required for travel arrangements)

Contact Information

• Residential address
• Billing address
• Email address
• Telephone number

Booking and Travel Information

• Flight bookings
• Hotel reservations
• Holiday packages
• Cruise bookings
• Excursions and ancillary services
• Travel itineraries
• Loyalty programme membership details
• Travel preferences

Identification Information

Where required by airlines, immigration authorities or travel providers:

• Passport details
• Visa information
• Identity card details
• Advance Passenger Information (API)

Payment Information

• Cardholder name
• Billing information
• Transaction details

Payment card transactions are processed securely through authorised third-party payment providers. We do not store complete payment card details.

Special Category Personal Data

In some circumstances, we may collect information relating to:

• Medical conditions
• Disabilities
• Mobility assistance requirements
• Dietary requirements
• Religious requirements disclosed through travel preferences

We only process this information where necessary for your travel arrangements and where permitted by law.

Communication Information

• Telephone recordings
• Emails
• Customer service enquiries
• Complaints and feedback
• Social media communications

Technical Information

• IP address
• Browser type
• Device information
• Website usage information
• Cookie identifiers

5. How We Collect Your Information

We collect information when:

• You make an enquiry
• You request a quotation
• You make a booking
• You contact us by telephone, email or social media
• You subscribe to marketing communications
• You use our website
• We receive information from travel suppliers to fulfil your booking

Where you provide information relating to another traveller, you confirm that you have authority to provide that information and have informed them of this Privacy Policy.

6. How We Use Your Information

We may use your personal information to:

• Process and manage bookings
• Arrange flights, accommodation and travel services
• Process payments
• Provide customer support
• Respond to enquiries and complaints
• Verify your identity
• Communicate booking confirmations, amendments and updates
• Comply with legal and regulatory obligations
• Prevent fraud and unauthorised transactions
• Improve our products and services
• Maintain website security
• Conduct internal business administration
• Send marketing communications where permitted by law

Telephone calls may be monitored or recorded for training, quality assurance, fraud prevention and security purposes.

7. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

Performance of a Contract

Where processing is necessary to provide travel services requested by you.

Legal Obligation

Where processing is necessary to comply with legal requirements, including:

• Financial reporting obligations
• Immigration requirements
• Border control requirements
• Regulatory obligations
• Fraud prevention obligations

Legitimate Interests

Where processing is necessary for our legitimate business interests, including:

• Improving customer service
• Business administration
• Security monitoring
• Fraud prevention
• Website optimisation

We ensure that our legitimate interests do not override your rights and freedoms.

Consent

Where required by law, including:

• Marketing communications
• Certain cookies
• Special category personal data where applicable

You may withdraw your consent at any time.

8. Sharing Your Information

We may share your personal information with:

• Airlines
• Hotels
• Tour operators
• Cruise companies
• Transfer providers
• Car hire companies
• Travel insurance providers
• Airport authorities
• Immigration and border control agencies
• Payment service providers
• IT and technology service providers
• Regulatory authorities where required by law

Travel Suppliers and Financial Protection Providers

Where Travel Organisers acts as an authorised agent for travel suppliers, including Alfendo Ltd (ATOL 4110), we may share your personal information with those organisations where necessary to arrange, administer and fulfil your travel booking, provide financial protection, comply with legal obligations or deliver related customer services.

We do not sell or rent personal information to third parties.

9. International Transfers

As part of arranging travel services, your personal information may be transferred to countries outside the United Kingdom.

Where personal data is transferred internationally, we will ensure that appropriate safeguards are implemented where required under UK GDPR, including:

• UK adequacy regulations;
• International Data Transfer Agreements (IDTAs);
• UK-approved Standard Contractual Clauses; or
• Other lawful transfer mechanisms.

Some countries may not provide the same level of legal protection as the UK. However, we take reasonable steps to ensure your information remains appropriately protected.

10. Marketing Communications

We may send information regarding our products, services, promotions and special offers where:

• You have provided consent; or
• We are otherwise permitted to do so under applicable law.

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in our emails; or
• Contacting us at privacy@travelorganisers.co.uk.

Opting out of marketing communications will not affect important booking or service-related communications.

11. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and ensure website functionality.

Strictly Necessary Cookies

These cookies are essential for the operation and security of our website and cannot be disabled.

Analytics Cookies

These help us understand how visitors use our website and improve performance.

Functionality Cookies

These allow us to remember your preferences and personalise your experience.

Advertising and Targeting Cookies

These may be used to provide relevant advertising and measure campaign effectiveness.

Except for strictly necessary cookies, we will only place cookies on your device where you have provided your consent through our cookie management platform.

You may amend or withdraw your cookie preferences at any time.

12. Ryanair Verification Cookies

Where bookings involve Ryanair, you may be redirected to Ryanair systems for passenger verification.

Ryanair may place strictly necessary cookies on your device as part of its verification and security processes. These cookies are governed by Ryanair's own privacy and cookie policies.

13. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected and to comply with legal and regulatory requirements.

Typical retention periods include:

• Booking records: up to 7 years
• Financial records: up to 6 years after the relevant accounting period
• Customer service records: up to 3 years
• Marketing records: until consent is withdrawn or data becomes inactive
• Call recordings: up to 12 months unless required for legal purposes

Retention periods may vary where legal obligations require longer storage.

14. Security

We take appropriate technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

These measures include:

• SSL/TLS encrypted communications
• Access controls
• Security monitoring
• Vulnerability assessments
• Staff training
• Supplier due diligence

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

15. Automated Decision Making and Profiling

We may analyse customer preferences and booking behaviour to improve our services and marketing communications.

We do not undertake solely automated decision-making that produces legal or similarly significant effects on individuals without appropriate safeguards.

16. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your personal data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent
• Object to direct marketing
• Request review of certain automated decisions

To exercise any of these rights, please contact us at:

privacy@travelorganisers.co.uk

We will normally respond within one month of receiving a valid request.

17. Complaints

If you have concerns regarding how we handle your personal information, please contact us first so that we can investigate and resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

18. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our business practices or the services we provide.

The latest version will always be published on our website.

20. Contact Us

Travel Organisers
A trading name of Travelcorp Midlands Ltd

Registered Office:

2 High Street
Studley
England
B80 7HJ

Company Number: 12002185

Email: privacy@travelorganisers.co.uk